Zoom Phone vs. Ringover Empower: Which Communication Tool Works Best for Staffing Agencies in 2025?
Ever lose a great candidate because call notes didn’t get saved in Bullhorn? It happens a lot. Many staffing agencies use generic communication tools that don’t fit recruiting needs. In 2025, picking the right platform matters. You might lean toward Zoom Phone due to its popularity. But is it the best choice for your agency? The wrong tool can hurt placements and productivity.
Zoom Phone with AI Companion is a general call tool. Ringover Empower is built for recruiting. This choice affects your bottom line. We’ll compare them to help you decide what fits your agency’s goals.
Why Generic Call Tools Don’t Work for Recruiting
Recruiting agencies have unique needs that go beyond basic business calls. Your team handles hundreds of calls daily. They manage multiple job openings and need tools that connect with applicant tracking systems (ATS) for smooth work.
Standard VoIP tools like Zoom Phone focus on basic calls and team meetings. They often lack direct links to ATS systems or recruiting-focused features. Some handle high inbound call volume, but that’s not enough for recruiting.
Using the wrong tool creates big problems. If call notes don’t sync to candidate files, recruiters waste time typing data. Managers can’t coach well without specific feedback tools. Separate dialers also slow down your workflow.
Comparing Zoom Phone + AI Companion to Ringover Empower
Save Time with ATS Connections
ATS integration can make or break your team’s efficiency. Zoom Phone with AI Companion gives call summaries with dates and key points. But you must manually add them to your ATS. It doesn’t connect directly with Bullhorn or Vincere.
Ringover Empower offers over 100 integrations, including Bullhorn and Avionté. After a call, AI summaries with details like salary and availability sync straight to the ATS. No extra work is needed. This saves time and keeps records accurate.
Recruiters using Ringover spend less time on admin tasks. They can contact more candidates and fill roles faster.
Get Better Insights with Recruiting-Focused AI
Zoom’s AI Companion creates basic call summaries. It doesn’t focus on recruiting details like salary or notice periods. You have to review and enter data yourself.
Ringover Empower’s AI is made for recruiting. It picks out key info like salary needs and career goals. It organizes data for easy use. The “Ask Empower” feature lets you search call history with simple questions. It also analyzes candidate mood to guide follow-ups.
This focused AI gives recruiters useful tips. Generic summaries from Zoom just can’t do that.
Boost Team Skills with Coaching Tools
Zoom Phone tracks basic call data like duration and missed calls. But it lacks deep analysis for recruiting feedback. Managers must read transcripts themselves, which takes time.
Ringover Empower scores calls based on recruiting goals. It checks talk-to-listen balance and flags long talks. The “Moments” tool highlights key parts like offers or objections. Managers can give clear, data-based advice.
This helps managers spot top skills and teach them to others. Clear data improves team growth faster than guesswork.
Make More Calls with Dialing Features
Zoom Phone has no built-in power dialer. Recruiters dial each number by hand. It’s fine for basic calls but slows down outbound recruiting.
Ringover Empower has dialing tools in one place. Power dialers call through lists automatically. Preview dialers show candidate info before calls. Voicemail drops save time with pre-recorded messages. Everything links to ATS data for full context.
Teams using Empower’s tools often reach more candidates each day than with manual dialing.
How These Tools Impact Your Agency’s Success
Your choice of platform changes real results. Here are three examples:
- Lost Placement: A Zoom Phone user misses syncing call notes to Bullhorn. When a hiring manager asks for details, they can’t find salary info. The manager picks another agency’s candidate. Result: $15,000 in lost fees.
- Struggling Recruiter: A manager using Zoom sees poor performance but only has basic data. Without clear feedback, the recruiter misses 30% of goals. Ringover’s scoring would pinpoint issues for better coaching.
- Busy Manager: A director with Zoom spends 15 hours a week on reports from multiple tools. Ringover cuts this to 3 hours with one system and better insights.
Keep Candidate Data Safe and Compliant
Zoom AI Companion uses both its own and outside models for AI work. Your candidate data might go through external systems. Handling varies by settings and region. This can complicate compliance.
Ringover Empower uses its own secure AI models. They meet GDPR rules. Candidate data stays within their system. This gives agencies more control and keeps data safe.
For handling private details like salaries or background checks, secure tools build trust and meet legal standards.
Understand the Full Cost of Your Choice
Subscription fees aren’t the only cost. Zoom Phone needs extra setups for ATS links. Custom work or third-party tools add up over time.
Time loss costs money too. If recruiters spend 30 minutes daily entering data, that’s 2.5 hours weekly. For 10 recruiters at $20/hour, that’s $26,000 yearly in wasted time.
Training adds more expense. Zoom often needs separate sessions for calls and reporting. Ringover’s single system cuts training needs with ready-to-use features.
Setup speed matters. Zoom may take longer with custom work. Ringover starts in 2-4 weeks, getting you benefits sooner.
Which Tool Fits Your Agency?
Pick Ringover Empower if you:
- Use Bullhorn, Avionté, or Vincere and want easy ATS links
- Need coaching tools for recruiting calls
- Want to stop manual data entry
- Need power dialers for high call volumes
- Make 50+ candidate calls daily
- Want AI focused on recruiting
- Prefer one system for all tools
Choose Zoom Phone if you:
- Need basic calls with little recruiting
- Don’t need direct ATS links
- Have resources for custom setups
- Make under 25 calls daily per recruiter
- Can handle multiple tools
Switching Tools: Setup and Returns
Changing platforms can feel hard. Ringover Empower offers support for ATS setup and training. Most agencies switch in 2-3 weeks without stopping work.
You’ll see gains fast. Less admin time and better calls improve results. By month three, savings and faster placements often cover the cost.
Over time, focused tools help teams place candidates quicker. They also improve satisfaction and keep recruiters longer.
Conclusion: Choose Tools Made for Recruiting
Your choice between Zoom Phone and Ringover Empower shows your focus on recruiting success. Zoom works for basic calls but misses key recruiting features.
Ringover Empower is designed for your needs. It connects to ATS systems, offers recruiting AI, and provides coaching tools. This leads to quicker placements and better performance.
In recruiting, speed and relationships win. Tools built for your work are vital for staying competitive.
Want to see how a recruiting tool helps? Try Empower for free and feel the difference.
Frequently Asked Questions
Does Zoom Phone Work with ATS Like Bullhorn?
Zoom Phone has basic click-to-call with some systems. But it doesn’t directly link to Bullhorn or Avionté. Call summaries don’t sync to records. You’d need custom setups or manual entry. This slows recruiters and risks errors.
How Is Ringover Empower’s AI Different from Zoom’s?
Ringover’s AI focuses on recruiting. It grabs details like salary and availability, organizing them for easy use. It also checks candidate mood. Zoom’s AI gives basic summaries without recruiting focus. It misses key job details.
What Coaching Features Do These Tools Have?
Zoom offers basic call stats like duration. Managers must read transcripts for feedback, which takes time. Ringover scores calls for recruiting goals. It tracks talk balance and flags key moments. This helps managers coach better.
Do They Help with High-Volume Calling?
Zoom lacks power dialers. It’s for basic calls, so recruiters dial manually. Ringover has power and preview dialers plus voicemail drops. These connect to ATS data, helping recruiters contact more candidates daily.
How Do They Handle Data Security?
Zoom uses mixed AI models, so data might go outside. Handling varies by region, which can complicate rules. Ringover keeps data in-house with GDPR-compliant models. This offers control over sensitive info and meets legal needs.