Ringover vs. Talkdesk: Which Communication Tool Fits Staffing Agencies in 2025?
You're looking for a communication tool for your recruiting team. Two options stand out: Talkdesk and Ringover. Both use AI for calls, but which fits the needs of staffing agencies? Your choice affects how productive your recruiters are, how well you track performance, and how easily candidate data connects to your ATS. Talkdesk is known for contact centers. Ringover Empower, however, is made for the fast-paced, data-heavy work of recruiting.
This comparison focuses on what staffing leaders care about. We’ll cover ATS connections, AI for recruiters, and tools that boost placement rates, not just handle customer calls.
Why Generic Call Tools Don’t Work for Recruiters
Staffing agencies need more than just call tools. Recruiting isn’t like customer service with simple, one-off talks. It’s about reaching out first, building candidate relationships over time, and managing data across systems.
Recruiters face specific challenges. These include making tons of outbound calls, tracking long-term candidate ties, syncing data with ATS platforms instantly, and coaching based on placements, not just call times. Talkdesk works well for customer service, but it misses key features for recruiting.
Using tools meant for other industries slows recruiters down. It leads to manual data entry and missed chances to use AI for recruiting insights.
Side-by-Side: Talkdesk vs. Ringover for Staffing Agencies
| Feature | Talkdesk | Ringover Empower |
|---|---|---|
| Native ATS Connections | Limited; needs custom setup | Over 100 connections (Bullhorn, Avionté, Loxo) |
| AI Focus | Customer service & general sales | Recruiting terms & workflows |
| Call Summary Details | Basic conversation notes | Recruiting focus (salary, notice period, start date) |
| Main Industry | Contact centers & customer service | Staffing & recruiting agencies |
| Setup Difficulty | Moderate to high for ATS | Ready-to-use for recruiting |
How ATS Connections Boost Recruiter Efficiency
Ringover Empower connects to over 100 ATS platforms like Bullhorn and Avionté. It syncs data both ways. This means AI call summaries, recordings, and insights update candidate records automatically.
When a recruiter calls via Ringover, it grabs key details like salary needs or start dates. Then, it updates the candidate’s profile in the ATS. The AI knows recruiting terms, so no important info gets missed.
Talkdesk connects well to CRMs like Salesforce. But for ATS setups, you often need custom work or extra tools. This adds time and effort compared to Ringover’s ready-to-go setup.
AI for Recruiters vs. AI for Customer Service
Ringover’s AI is built for recruiting talks. It captures details like salary needs or job interest in summaries. It scores how much recruiters talk versus listen, and it lets them search call history with simple questions.
It also flags key moments like job offers or follow-ups. Managers get tips to coach for placements, not just call scores.
Talkdesk’s AI helps with calls and coaching. But it’s made for customer service, not recruiting. It lacks focus on recruiting terms and workflows.
Handling High-Volume Recruiting Tasks
Ringover Empower shines in fast, busy recruiting. It offers power dialing, smart voicemail drops, and unlimited calls to over 90 countries. Recruiters can call straight from their ATS with one click.
Its design fits recruiting needs. It includes bulk outreach, custom codes for call results, and callback queues based on candidate priority or client needs.
Talkdesk has solid outbound call features. But it focuses on customer service, not the ongoing relationship work of recruiting.
Keeping Candidate Data Safe and Private
Staffing agencies deal with private candidate info like salaries and personal details. Ringover Empower keeps data safe with its own AI system. It doesn’t send info to public models like ChatGPT. Everything stays secure and meets GDPR rules.
Talkdesk meets high security standards like SOC 2 and GDPR. But it uses some third-party AI tools. This might be a concern for agencies with sensitive data.
How the Right Tool Improves Results
Imagine a recruiting agency using Bullhorn. With Ringover, a call to a candidate logs details like salary needs instantly in Bullhorn. Managers get AI tips on talk ratios for better coaching.
With Talkdesk, the same agency must build custom ATS links. Recruiters update records by hand after calls. This slows them down and risks losing data.
Want a tool made for recruiters? Try Empower for free and see how it helps.
Setup Costs and Ease of Use
Ringover Empower is quick to set up for recruiting. Its ATS links and recruiter-focused design mean no IT help is needed. Agencies see benefits fast.
Talkdesk sets up quickly for standard call centers. But for recruiting needs, it often requires extra help or custom work. Its tools allow automation, but recruiting setups need more effort.
Long-term costs matter too. Ringover’s updates fit staffing needs without extra tweaks. Generic tools like Talkdesk may need ongoing custom work.
When to Pick Talkdesk or Ringover
Pick Talkdesk if: You’re a big company focused on customer service. You have IT staff for custom setups and want a tool for multiple channels. Recruiting is just a small part of your work.
Pick Ringover if: Your goal is better recruiting and placements. You rely on an ATS, want AI for recruiting talks, and need a tool that works right away without complex setup. You prefer a vendor who gets staffing challenges.
The difference is focus. Talkdesk handles broad customer service tasks. Ringover targets recruiting workflows and ATS links. Talkdesk is known for AI in call centers, but lacks proof of success in staffing.
Key Takeaway: Choose Tools Made for Staffing
The best tool isn’t the one with the most features. It’s the one built for your needs. Staffing agencies need ATS links, AI for recruiting, and tools for high-volume calls and placements.
Talkdesk works for customer service. But Ringover Empower is designed for staffing. Its ATS connections and recruiting focus save time and effort.
Don’t make recruiters use tools for other industries. See how a staffing-focused tool helps. Try Empower for free today.
Frequently Asked Questions
Does Talkdesk Work with ATS Platforms Like Bullhorn?
Talkdesk connects through its AppConnect system. But it doesn’t have built-in links to ATS tools like Bullhorn. It focuses on CRMs like Salesforce. You’ll need custom setups or extra tools, which adds work compared to ready ATS links.
How Does AI Coaching Differ for Recruiting vs. Call Centers?
AI in call centers like Talkdesk tracks metrics like call times or customer scores. It focuses on general talk patterns. Recruiting AI looks at placement details, like salary talks or job objections. It offers tips to boost placements, not just call quality.
What Challenges Come with Using Call Center Tools for Recruiting?
Key issues include making AI understand recruiting terms, linking to ATS systems, and training AI for recruiting talks. You also need to adjust workflows for recruiting and maintain custom setups. This often needs IT help and more time.
Why Does ATS Connection Matter for Productivity?
ATS links save time by skipping manual data entry. They log candidate chats automatically, give real-time data during calls, and update profiles with AI summaries. Without this, recruiters waste time on admin tasks and risk losing info.
What Should Staffing Agencies Look for in a Tool?
Focus on ATS links, AI for recruiting talks, and workflows for staffing. Look for high-volume call features, placement-focused coaching, and easy setup. The tool should support your recruiting process, not force changes.